Terms & Conditions / Policies & Procedures
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If you disagree with the following policies, terms and conditions, please let us know so we cancel your reservation within the free-of-charge time frame! Better for us, better for you!
PAYMENT TERMS:
To secure your reservation with A2Z LUXURY LIMO, a valid credit card authorization is required at the time of booking. The card will be charged 24 hours prior to the scheduled pickup to guarantee your service. All reservations must be paid in advance to be confirmed. Unpaid bookings are not guaranteed & availability may change. All personal & corporate bookings will be billed to the customer’s credit card. A 20% gratuity is included in the total cost. Confirmed payment allows us to allocate the necessary vehicle & ensure your transportation is ready & reliable for your trip.
CANCELLATION & REFUND POLICY:
SUV Cancellation: Cancellation made 24 hours or more before local service-or 48 hours before long-distance service (over 100 miles) are eligible for full refund.
LAST-MINUTE CANCELLATION:
Any cancellation made within 24 hours of the scheduled pickup time are non-refundable.
SPRINTER LIMO & SHUTTLE VANS:
A 50% deposit per vehicle is required to confirm Sprinter Limo & or Shuttle Van reservation. Full payment is due 30 days prior to the date of Service. Failure to pay full balance within 30 days of date of service will forfeit deposit. Client cancellation with minimum 30 days’ notice will result in refund of deposit for all executive transportation vehicles. Client cancellation of trip within 30 days of date of service will forfeit paid balance, at discretion of A2Z LUXURY LIMO. For safety of our passengers & drivers, A2Z LUXURY LIMO may choose, at our discretion, to delay or cancel a ride due to inclement weather or other circumstance has result in dangerous driving conditions. Passengers will be notified as soon as possible & every attempt will be made to reschedule a delayed ride or provide a refund for a canceled trip.
NO REFUND POLICY:
This No Refund Policy applies to all transportation Services provided by A2Z LUXURY LIMO, whether booked through our website, app, by email, phone, or via text message. By purchasing or submitting payment for any of our services, clients acknowledge & agree to the terms outlined in this policy.
NO REFUNDS:
Please note that all sales are final. A2Z LUXURY LIMO maintains strict no refund policy. Once payment is received for any services, it’s non-refundable under all circumstances. We understand that plans can change & we’re always happy to assist with rescheduling based on availability. However, the initial payment will remain non-refundable.
DISPUTE RESOLUTION:
In the rare event that a service is not provided as scheduled, clients must notify the company immediately by sending a text message to the owner at +1(833) 478-9990 at the time of the scheduled pickup time. Failure to report the issue at that time may result in the dispute being considered invalid.
CHILD SEAFTY SEATS:
A2Z LUXURY LIMO is pleased to provide child safety seats, including infant seats & booster seats, upon Request. Please note that an additional fee may apply for the use of these seats. For the safety of your child, it’s the client’s responsibility to properly install the car seat or booster seat. The use of any child safety equipment provided by A2Z LUXURY LIMO is at the client’s sole discretion & risk. A2Z LUXURY LIMO, its affiliates, & their respective directors, employees, partners, agents, & representative make no warranties or guarantees regarding the quality, safety, reliability, or performance of the child safety seats or the services related to their use. A2Z LUXURY LIMO assumes no liability for the installation, use, or consequences thereof.
VEHICLE DAMAGE:
A minimum fee of $250 will be charged for any damage to the vehicle, with the final amount based on the extent of the actual damages incurred. This includes, but is not limited to, the cost of cleaning or repairing damage resulting from bodily fluids, burns to carpets or seats, spilled beverages, food stains, makeup spills, or torn upholstery.
ALCOHOL, SMOKING, & ILLEGAL SUBSTANCES:
Alcohol consumption is permitted only in our Sprinter Limo Party Bus vehicle & only when all passengers are 21 years of age or older, in compliance with applicable laws. Smoking, including the use of E-Cigarettes & vaping devices, as well as the consumption of alcohol (outside the designated vehicles), food, & the possession of weapons, is strictly prohibited in all A2Z LUXURY LIMO vehicles. Any illegal activity during the course f the trip is strictly forbidden. Should any such activity occur, the chauffeur reserves the right to terminate the ride immediately, & the full fare will be charged without refund.
LOST OR DAMAGED ITEMS:
A2Z LUXURY LIMO & its chauffeur is not responsible or any personal items that are lost, left behind, or damaged in the vehicle. While we cannot guarantee the recovery of lost belongings, we will make every reasonable effort to locate & return any items to their rightful owner.
UNSCHEDULED WAIT TIME POLICY:
For all point-to-point transfers & airport trips, a complimentary 15-minute grace period is included in your reservation. If additional wait time is required beyond this window, your chauffeur will notify you of their availability to remain on-site.
If the delay extends to 30 minutes past the scheduled pickup time, continued airtime will only be accommodated of the chauffeur’s schedule permits. To maintain timely service for all clients, the chauffeur may be required to depart after the 30-minute mark. In such cases, the reservation will be classified as a No-Show, & the full fare will be charged in accordance with our No-Show policy.
WAIT TIME RATES:
Point-to-Point & Airport Transfers:
Each pickup includes 15 minutes of complimentary wait time. After 15 minutes, wait time will be billed at the Vehicle’s hourly rate:
- $100/hour for Standard SUV
- $120/hour for Luxury SUV
- $150/hour for Executive Luxury SUV
Wait time begins at the scheduled pickup time.
AIRPORT PICKUPS:
For airport pickups, our rates include the following grace periods from the flight’s actual ate arrival time:
- 30 minutes for Domestic Flights
- 45 minutes for International Flights
Any additional wait time beyond the included period will be charged at the hourly rate for the assigned vehicle.
Early/Late Pickup Fee:
Please note that any pickup scheduled before 6:00 a.m. or after 11:30 p.m. will incur an additional fee of 20% of the total fare. This fee applies to both early morning and late evening pickups. We appreciate your understanding and flexibility.
VEHICLES CAPACITY:
For the safety of all passengers, it’s both unlawful & unsafe to exceed the designated seating capacity of any vehicle. A2Z LUXURY LIMO strictly enforces this regulation. To ensure a safe & comfortable experience, please confirm that your group size aligns with the capacity of the reserved vehicle. If additional space is needed, we will be happy to assist in arranging a larger vehicle or multiple vehicles to accommodate your party. Your safety & comfort remain our highest priorities.
SMOKING, VAPING, & ILLEGAL SUBSTANCES:
Smoking & vaping are strictly prohibited in or near any of our Vehicles. The possession or use of illegal drugs is strictly forbidden & subject to legal enforcement. A mandatory cleaning fee of $250 will be charged for any violation of this policy.
RESERVATION MODIFICATIONS:
All reservation changes must be communicated directly through phone, text, or email. Please note that any modification made within 24 hours of the scheduled service are subject to availability & may incur additional charges.
PRIVACY AND CONFIDENTIALITY NOTICE:
This electronic mail message and any attached files contain information intended for the exclusive use of the individual or entity to whom it is addressed and may contain information that is proprietary, privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any viewing, copying, disclosure or distribution of this information may be subject to legal restriction or sanction.